Agilent Technologies, Inc. Service Program Manager in Shanghai, China


Agilent is looking for a qualified individual, who has a passion for Program Management & Service Business Development, to join the industry leading service team as a project manager in Customer Service Organization (CSO). We need a self-motivated and driven individual to work in our fast growing Agilent CrossLab Group (ACG) service team (CSO) in East of China. As a project manager, he/she will directly report to G. China CrossLab business development manager and has a primary focus on high impact and global/country projects. This is an excellent opportunity for someone to gain valuable business experience working with WW and country managers.

Key Responsibilities:

  • Ownership of CrossLab service business, especially Enterprise service business development in East of China.

  • Lead key business projects to meet overall project objectives and goals. Provide ongoing projects analysis and improvement initiatives.

  • Track key project results to ensure desired financial and customer benefits are achieved

  • Coordinate and collaborate with other internal organizations, functions and customers as needed

  • Independently assess the business case and associated business issues to drive the optimal solution and project approach

  • Leads/participates the timely and effective management of projects typically driven by new products, policies & procedures, organizational changes at a country and or region level.

  • BS/MS degree in Analytical Chemistry or Pharmaceutical. Priority for candidates who have Business and/or Finance background.

  • 5 years customer service operational, Project or Program Management experience. Good knowledge in customer service business, including service products buildup, commercialization and promotion

  • Proven ability to assess complex business problems and convert into solutions. Good knowledge and experience of program and project leading and execution. Financial data analytical capability is an add-on.

  • Ability to communicate effectively across different levels of management & geographies

  • Honest, trustworthy and teamwork.

  • Fluent in English & Chinese, and good communication & presentation skill.

Date Posted: 19/Mar/18

Requisition: 2076246

Job Title: Service Program Manager

Business: Agilent CrossLab Group

Job Category: Support / Service

Job Sub-Category: Program/Project Management

Region: Asia Pacific

Country or Area: China

State/Province: Shanghai

Shift: Day Job

Job Type: Experienced

Schedule: Full-time

Travel Required: Yes, 50% of the Time

Duration (Temp Positions Only): Not applicable

HR Country Location: China

HR Town/City Location: Shanghai