Oracle Technical Analyst 3-Support in Dalian, China

Technical Analyst 3-Support

Preferred Qualifications

Information Technology Skill

Technical Assistance of software products and/or hardware.

Understanding basic Linux OS technology.

Maintenance or troubleshooting of software products or/and hardware.

Basic information technology wide knowledge and experience. (It is necessary to be able to use some application software.)

It is the best when there is either of the following experiences:

  • Development of software products.

  • Technical Assistance of software products.

  • Experience of Oracle Apps (FusionApps/EBS/PSFT) especially SCM/MFG/Procurement.

Communication Skill

Communications in Japanese with customer.

Language Skill

Japanese and English

English - Business level, Technical communications (main work: reading, writing),TOEIC 730 GTEC600

Japanese - The native level is needed to talk in Japanese with the customer, passed the first level of the Japanese language examination.

Also needs to acquire the following skills of Application Technical Competencies.

A successful candidate will have

Thorough understanding of features of Fusion SCM/MFG/Procurement.

Good understanding of Support tools and Oracle diagnostics a plus

Programming and troubleshooting knowledge in Java and PL/SQL

Good knowledge on Unix, Linux and/or Windows operating systems

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Job: Support

Location: CN-CN,China-Dalian

Job Type: Regular Employee Hire

Organization: Oracle