Ingersoll Rand Customer Consultant - DLP & Regular in Zhejiang, China

Description:

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com .

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

岗位目的:

注重对客户的支持,旨在主动管理、满足客户的需求和期望。员工需要从客户的角度出发考虑问题,确认现场的潜在问题和挑战,并提供有附加值的解决方案,以满足客户需求。

岗位职责:

  1. 负责公司新出保及常规客户开发,通过频繁的客户拜访建立和维护良好的客户关系,了解并发掘客户的需求,推广公司常规,维保及其他高阶增值服务,关注客户的关键绩效指标,并能基于客户的需求提供对客户有价值的优选方案;负责常规工地开发配件及高阶服务,同时负责该类型的年度保养签回个数目标
  2. 站在客户核心利益的角度上,代表客户监督检查我们对客户所承诺的服务:及时服务、优质服务,以实现客户满意为服务宗旨
  3. 通过“以客户至上”的顾问式服务,赢得客户信任并与客户建立嵌入式的长期服务伙伴关系,从而实现公司的业绩目标
  4. 具体负责了解客户预算编定时间或投资计划,了解客户冷冻机房运行特点,了解客户设施管理现状和需求,向客户建议预防性大修、设备改造、空调及机电系统运行管理等常规服务以及延伸价值方案;
  5. 具体负责应用个人空调系统知识及公司标准服务套餐,帮助客户分析空调设备及空调系统所碰到的问题,并做出正确的方案选择;
  6. 代表客户,具体负责与技术支持部门、售后执行部门紧密合作,确保实现我们对客户的服务承诺;
  7. 具体负责并充分掌握顾问式服务业务流程,完成销售业务的定单跟进、下单、业务实施、项目成效监督管理、开票确认收入、收款及客户满意度跟踪等全部工作;
  8. 积极扩大特灵在工业行业售后服务客户顾问业务的市场影响力,从而实现服务市场占有率

岗位要求:

  1. 本科以上学历
  2. 具备一定的顾问式营销技能,能应用现代市场顾问式方式服务客户,具有客户服务行业相关成功经验;
  3. 有相关行业工作经验五年以上,熟悉中央空调设备、机房系统、水系统、末端空调系统、控制系统的基本构成特点者优先
  4. 性格外向,愿意与人打交道,具有良好的沟通技巧;
  5. 熟悉办公软件的应用;
  6. 富有团队合作精神。

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.

Primary Location: Zhejiang-China

Job: Sales

Schedule: Full-time

Shift: Day Job

Status: Regular

Type: Experienced

Posting: Sep 7, 2017, 8:29:23 PM