Dell Spec, Client Tech Support(Social Media Outreach Service) in Xiamen, China
Spec, Client Tech Support(Social Media Outreach Service)
Job ID R12860
Date posted 10/10/2017
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Listening: Utilizing SMaC listening tools/platforms to listen to and assess different customer posts and conversations.
Engagement: Engaging in SMaC conversations to provide Dells official response and position as well as outreaching to help customers in need.
Resolution: Owning resolution of unresolved issues voiced by customers in SMaC. This can include personal resolution by the Responder and/or coordinating resolution with internal Dell resolver groups.
Proactive Post: Support the Proactive content/solutions content & Video on SMaC platforms to drive offline contacts deflection
Technical knowledge: Strong Dell technical skillset, solid foundation of technical competency to effectively diagnose issues with customers systems via instant communication on SMaC
Design skills: Good at creating and designing web pictures and Video on SMaC
Language: Good written communications skills. Good English is also a mandatory requirement to be able to interact with stakeholder, customers and colleagues abroad
Communication: Strong communication, positive attitude and conflict resolution skills
Others: Experience with social media platforms is required (personal or professional), understanding the online culture is a must.