Dell Lead Spec, Client Tech Support in Xiamen, China
Lead Spec, Client Tech Support
Job ID R02628
Date posted 10/11/2017
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
1.Critical customer issue management.
2.Support on driving customer satisfaction.
3.Coaching & monitoring team members to ensure service quality.
4.Work with cross functional departments to improve process.
1.At least 3 years working experience in Customer Service, preferably from IT industry.
2.Good analytical skills, logical sense.
3.Strong communication and negotiation skills.
4.Good oral & written English.
5.Familiar with software reporting tools esp. PowerPoint, Excel...etc.
6.Bachelor degree or above.