Dell Lead Spec, Client Tech Support in Xiamen, China

Lead Spec, Client Tech Support

Job ID R02628

Date posted 10/11/2017

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

DESCRIPTION:

1.Critical customer issue management.

2.Support on driving customer satisfaction.

3.Coaching & monitoring team members to ensure service quality.

4.Work with cross functional departments to improve process.

QUALIFICATION:

1.At least 3 years working experience in Customer Service, preferably from IT industry.

2.Good analytical skills, logical sense.

3.Strong communication and negotiation skills.

4.Good oral & written English.

5.Familiar with software reporting tools esp. PowerPoint, Excel...etc.

6.Bachelor degree or above.

Job ID

R02628