Applied Materials IT Service Management III - (B3) in Xi, China

Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities

  1. Provides support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.

  2. Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative action

  3. Monitors specific IT service or set of services for availability and performance, collates and analyzes data to develop recommendations to improve or change technology.

  4. Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies.

  5. Monitors specific IT service or set of services for availability and performance, collates and analyzes data to develop recommendations to improve or change technology.

  6. Represent IT Service for change management and enterprise architecture discussions.

  7. Oversees the process to ensure up to date and quality technical and end-user documentation for specific IT service or set of services is maintained.

Functional Knowledge

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

  • Explains difficult or sensitive information; works to build consensus

Qualifications

Education

  • Bachelor's Degree

  • 4 - 7 Years of Experience

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Primary Location: China-Shaanxi-CHN,Xi'An

Job Title: IT Service Management III - (B3)

Job: Information Technology

Requisition ID: 1705515

Shift: Day Job

Travel: Yes, 20 % of the Time

Posting Type: Internal / External

Relocation Package: Domestic Full Relocation