Ericsson EMA NSI Engineer in China
EMA is a SW product in Ericsson which plays key role in OSS, it provides centralized provisioning service for wireless and wireline domain, covering 2G/3G/4G/5G voice & data, LTE, IMS/ VoLTE, Multi Media Telephony, etc. NSI (New Software Introduction) is the unit in PDU Service Management inside Business Area Digital Services of Ericsson to provide superior product support and service.
NSI CHINA SH is looking for EMA (Ericsson Multimedia Activation) NSI engineer who provides support and services to EMA covering following responsibilities:
Deal with customer support request according to the defined process Provide support in technical query and source code level troubleshooting to problems reported by Ericsson 1st line engineer. Register trouble report with recommendation of solution towards Design Maintainance team when identify SW bugs. Take emergency duty and support on critical cases Collect feedback from customer side and submit to R&D; program to continue improving product Continuously update knowledge base Participate in FFI(First feature introduction) activity Participate in the CA(customer adpatation) development(Java development) in order to rollout EMA into different network. Involve in Pre-Sales support and provide solution consultation towards customer delivery project. Provide on-site support when needed Support in serviceability and service preparation activities
BA+ telecom or computer science education background Familiar with C++ or Java Good at Linux system operation Good database knowledge and familiar with Oracle or Cassandra . Fluent oral and written English Good communication and team work Be able to work under pressure Customer support experience is preferred. This is China Shanghai based position.
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Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.