SVB Client Service Advsior II in China
Client Service Advsior II
State / Province:
Full Time/Part Time/Intern:
Bachelors Degree or Equivalent
SVB Job Category:
Client Service Advisors are responsible for responding to a wide variety of incoming client inquiries and service requests for their respective Division. In coordination with a team of colleagues, the Client Service Advisor must consistently and professionally deliver a superior experience to clients utilizing the telephone as the primary communication medium. Teams will have a particular focus on strong follow-up and delivering rapid responses. • Responsible for adhering to Bank policies, procedures, legal and compliance requirements. • Responsible for the service and SVB eConnect support needs of clients within assigned Division. • Activities include daily client phone contact, problem-solving, general research and follow-up. • Will work collaboratively with all other Division personnel. • Will also have defined operational responsibilities such as overdraft, negative and M-Hold wires, signature verifications and service-related research.
Skills and Requirements:
Demonstrated proficiency in the following soft skills - • Telephonic relationship development• Written communication• Teamwork• Identifying sales referral opportunities• Problem solving• Conflict resolution. • Demonstrated proficiency providing technical support to clients over the phone. • Minimum of 2-3 years of related professional experience or 3-4 years of overall experience. • Bachelor degree or equivalent experience required. • Ability to communicate (oral and written) in basic English.
For more than 30 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move bold ideas forward, fast. SVB Financial Group’s businesses, including Silicon Valley Bank, offer commercial and private banking, asset management, private wealth management, brokerage and investment services, funds management and business valuation services to companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries. Headquartered in Santa Clara, California, SVB Financial Group operates in centers of innovation around the world. Learn more at www.svb.com.
SVB Financial Group is an equal opportunity employer.
SVB Financial Group is the holding company for all business units and groups ©2016 SVB Financial Group. All rights reserved. Member Federal Reserve System. SVB>, SVB Financial Group, and Silicon Valley Bank are registered trademarks.