Red Hat Consultant - Global Professional Service in Shenzhen, China
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Professional Services team is looking for a Consultant to join us in Shenzhen, China. In this role, you will perform on-site delivery and implementation of Red Hat solutions and offerings. You'll focus on delivering quality work resulting in positive customer experience while building breadth and depth of technical expertise in one or more of Red Hat’s technologies. Your goal will be to gain understanding of customer infrastructure and business issues and make recommendations appropriate to each customer's environment. As a Consultant, you will need solid technical and communication skills, experience with enterprise-wide deployments, and a record of successful projects.
Primary job responsibilities
Routinely assess, design, and implement Red Hat's core service offerings, including but not limited to, Red Hat Enterprise Linux (RHEL), Red Hat Satellite, Ansible Tower by Red Hat, Red Hat Virtualization, and Red Hat Ceph Storage
Provide written project documentation that can be distributed within Red Hat and customer management teams
Ensure timely notification of any deviation of time and expense incurred on a project from the original statement of work (SOW)
Bring innovative ideas and enthusiasm to the project team while identifying new business opportunities
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Constantly learn about new technologies and apply these concepts to customer needs
Produce quality results and provide support to more than one project in multiple industries and various types of projects
Manage customer expectations throughout the project
Keep stakeholders updated on actual or potential issues that may affect project or company performance (profitability, customer satisfaction, etc.)
Explain complex concepts clearly, using terms appropriate for the audience
Experience with enterprise-wide deployments
Advanced knowledge of Linux kernel, Red Hat Enterprise Linux (RHEL), and containers, including experience with performance tuning, troubleshooting, and bug fix updates
Solid understanding of system management, clustering and storage management, virtualization, and cloud management
Proven ability to design complex solutions for system management, cluster, storage, virtualization, etc.
Demonstrated experience communicating value, progress, and metrics of key projects to required stakeholders and diverse audiences
Exceptional analytical and problem-solving skills
Excellent communication and customer management skills
Solid communication skills in English
Solid management skills are a big plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Job ID 58897
Posting date 9/15/2017
Remote base ..