Electronic Arts, Inc Sr. Technical Operation Manager in Shanghai, China
DP –Sr. Technical Operation Manager
The successful candidate of this position will serve as a Sr. Technical Operation Manager in Commerce Platform team who is responsible for design and implementation of subscription management system.
Capacity planning of production system and procurement of resources thru cloud tools
Infrastructure and topology design, hardware, networking, OS selection based on requirement.
Lead and contribute in the DevOps team to maintain and build out our infrastructure and servers currently operating on AWS and internal cloud.
Evolve infrastructure, server, deployment strategies and testing to support our goal of 100% up-time and quick turnaround of deployments for the engineering organization.
Continuously improve our infrastructure to be easy to deploy, scalable, secure and fault-tolerant.
Work closely with our Architects, Engineers, Product Managers and other clients and partners of the DevOps team to meet the needs of the organization to stay competitive - from the infrastructure up to the highest level of applications.
Take on the same responsibilities of a DevOps engineer such as being on-call, writing deployment scripts, debugging applications, evaluating new technologies and more.
Establish process of production monitoring, production change management, production escalation process
Ensure production management process is followed and audit.
Help drive effortrs on PCI compliance, SOX audit of production system.
Work with DEV/TEST/PM on operability review, deployment review during design
Coordinate with DEV/TEST/PM on release schedule, deployment schedule
Responsible in establishing production quality metrics and score card and conduct periodic livesite review with management
Manage a team of DevOPs and support engineers to provide 24x7 support, uptime and monitoring.
Hire DevOPs and Software engineers
Set specific and measurable commitment for team members, assess performance against performance and provide timely feedback
Manage budget, resource responsibly based on business priority and ROI
Strong experience in managing, deploying, operating Java applications on Linux/Unix systems with a high traffic site in the cloud.
Have designed, monitored and managed scalable and fault-tolerant deployments and supported them in real-world scenarios
have experience with continuous integration, log collection and analysis, builds and performance monitoring/tuning of infrastructure.
Experience in troubleshooting java applications, web servers, databases, networking and systems related issues.
comfortable writing scripts in bash/python.
Experience with Puppet or Chef, Docker, Ansible.
Experience with network and server security.
Ability to quickly learn complexity system and new technologies
Strong Analytical Problem Solving Skill
Passion about customer, partner and quality
Strong knowledge about computer hardware, networking, security, database, storage etc.
Experience in mentoring junior engineers and hire hires into high performing stars.
Rich experience in running large scale online transaction system, and responsible for production change management, monitoring
Experience in working with distributed teams.
Have lead an Ops/DevOps team before
12+ years of technical operation experience
Great communication skill
BS/MS degree in Computer Science or related major