Electronic Arts, Inc Sr. Technical Operation Manager in Shanghai, China

DP –Sr. Technical Operation Manager

Role overview

The successful candidate of this position will serve as a Sr. Technical Operation Manager in Commerce Platform team who is responsible for design and implementation of subscription management system.

Key Responsibilities:

  • Capacity planning of production system and procurement of resources thru cloud tools

  • Infrastructure and topology design, hardware, networking, OS selection based on requirement.

  • Lead and contribute in the DevOps team to maintain and build out our infrastructure and servers currently operating on AWS and internal cloud.

  • Evolve infrastructure, server, deployment strategies and testing to support our goal of 100% up-time and quick turnaround of deployments for the engineering organization.

  • Continuously improve our infrastructure to be easy to deploy, scalable, secure and fault-tolerant.

  • Work closely with our Architects, Engineers, Product Managers and other clients and partners of the DevOps team to meet the needs of the organization to stay competitive - from the infrastructure up to the highest level of applications.

  • Take on the same responsibilities of a DevOps engineer such as being on-call, writing deployment scripts, debugging applications, evaluating new technologies and more.

  • Establish process of production monitoring, production change management, production escalation process

  • Ensure production management process is followed and audit.

  • Help drive effortrs on PCI compliance, SOX audit of production system.

  • Work with DEV/TEST/PM on operability review, deployment review during design

  • Coordinate with DEV/TEST/PM on release schedule, deployment schedule

  • Responsible in establishing production quality metrics and score card and conduct periodic livesite review with management

  • Manage a team of DevOPs and support engineers to provide 24x7 support, uptime and monitoring.

  • Hire DevOPs and Software engineers

  • Set specific and measurable commitment for team members, assess performance against performance and provide timely feedback

  • Manage budget, resource responsibly based on business priority and ROI


  • Strong experience in managing, deploying, operating Java applications on Linux/Unix systems with a high traffic site in the cloud.

  • Have designed, monitored and managed scalable and fault-tolerant deployments and supported them in real-world scenarios

  • have experience with continuous integration, log collection and analysis, builds and performance monitoring/tuning of infrastructure.

  • Experience in troubleshooting java applications, web servers, databases, networking and systems related issues.

  • comfortable writing scripts in bash/python.

  • Experience with Puppet or Chef, Docker, Ansible.

  • Experience with network and server security.

  • Ability to quickly learn complexity system and new technologies

  • Strong Analytical Problem Solving Skill

  • Passion about customer, partner and quality

  • Strong knowledge about computer hardware, networking, security, database, storage etc.

  • Experience in mentoring junior engineers and hire hires into high performing stars.

  • Rich experience in running large scale online transaction system, and responsible for production change management, monitoring

  • Experience in working with distributed teams.

  • Have lead an Ops/DevOps team before

  • 12+ years of technical operation experience

  • Great communication skill

  • BS/MS degree in Computer Science or related major