Waters Service Engineer in Shanghai, China

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,000 employees and is represented in more than 100 countries around the world.

Individual will be responsible for installation, customer training, preventive maintenance, corrective repair of Waters' entire range of LC Products and must demonstrate a strong focus on customer satisfaction.

  • Travel to customer's site to carry out preventive maintenance and corrective repair , implementations and customer training.

  • Feed back any customers request via our business systems

  • To ensure that quality system procedures and Health & Safety standards are adhered to at all times.

  • Work in a well-organized fashion in terms of planning, material handling and all administrative actions to adequately document any intervention; log activities through existing systems (FSR, CIT).

  • Bachelor’s degree in Electronic, Mechanics or chemical background or a related field.

  • Sound knowledge of LC

  • Ready to work in a motivated and flexible team in close cooperation .

  • Be prepared to travel within China.

  • Fluent in reading English document . Fluent in written and spoken is a plus.

  • HARDWARE: Have hardware knowledge related to Electronics, Fluidics, Mechanics etc. Experience Alliance and Acquity UPLC instrumentation is a plus.

  • SOFTWARE: Sound knowledge of current Microsoft Operating Systems, MS-Office and Lotus Notes. Having knowledge of Waters Software like Empower is a plus

Competencies

  • Quality

Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems in accordance with company standards or regulatory guidelines.

  • Accountability

Meets commitments, works independently and/or as a member of a team when needed, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. This includes punctuality for lunch periods and breaks as well as time spent away from work area, idle conversations, etc.

  • Productivity

Manages a fair workload measured against company standards, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

Learning Opportunities

  • Basal knowledge of Waters LC product

Company Name: Waters Division

External Company URL: www.waters.com