Honeywell Senior Customer Care Specialist,Shanghai,E&ES,HBT in Shanghai, China

Senior Customer Care Specialist,Shanghai,E&ES,HBT

Innovate to solve the world's most important challenges

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Help Honeywell be the customer's top choice by delivering excellent customer care

Build up your business acumen while learning to address customer needs

Be part of the team that is solving complex problems for the customer

25 Processing Returns

25 Customer Invoicing

25 Deliver Forecast Reports

25 Order Processing

YOU MUST HAVE
  • Bachelor's degree, or equivalent. Some experience in the field.
WE VALUE
  • A proficient understanding of the principles and best practices in (customer service)
  • Excellent team and communication skills
  • An ability to take initiative and work with limited direction
  • An ability to influence across a broader organization
  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Nonexempt Performance Materials and Technologies

INCLUDES
  • Extensive Travel Required
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD4294
  • Category: Customer/Product Support
  • Location: Shanghai, CN-31 201203 CHN

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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