SABIC Representative, CS, SC Liquids, Petrochemicals, GC in Shanghai, China

Position Title Representative, CS, SC Liquids, Petrochemicals, GC

Auto Req ID 7999BR

Relocation Assistance No

Region/Pole Asia Pacific

Functional Work Area Supply Chain & Logistics

Job Purpose & Responsibilities JOB PURPOSE:


Manage the product flow through SAP orders (sales/purchase/spot/swap/diversion) and accurately execute a complete Order to Cash process for Chemicals SBU Asia Region in order to achieve customer satisfaction and optimize order processing costs.

Main Tasks:

Responsible for order management process against agreed deliverables for each sales order, including but not limited to meeting customer required delivery date and optimize the logistics costs involved.

Responsible for data accuracy in SAP system for all OTC processes; ensuring correct master data in the SAP and CMS system; ensuring minimum order changes.

Responsible for timeliness of business events: payments, shipments, documentations, etc.

Responsible for the assigned customers request, or complaints, and to consult with Sales, GCS, and SCE to come up with optimal and cost effective solution.

Assist in demurrage settlement: collection from customers, apply waiver from BU or recalculation with GCS. Accountable for demurrage reports.


Fulfill his/her tasks to support the overall SABIC and Chemicals SBU strategy. Fulfill given targets and act according to SABICs values and mission to promote SABICs brand.


Order Processing and Management:

Maintain customers master records in SAP and CMS systems.

Prepare Order Acknowledgements or Sales Order according to the Signed Sales contract for customers and Asia Customer Service Managers signature.

Check Credit insurance (insured Letter of Credit and Trade Insurance) and credit facilities for customer orders in SAP and/or Customer Management System (CMS) creation/maintenance accordingly to CRF from sales

Support customer on documents required to facilitate customers payment preparation, including proforma invoice, L/C application form, customs import registration form, etc.

Process (enter, process, close) all orders (sales/purchase/spot/swap/ diversion/debit/credit/PGI/MIGO/OBD/Shipment/billing) in SAP according to the signed sales contract/order within ones respective context using the principle of becoming one face to all CHSBU customers in designated sub-region.

Schedule deliveries in cooperation with customers (vessel nomination) and SCE team (incl. internal regional / global supply chain, affiliates, finance, and risk management), using customers required delivery date as yardstick.

Monitor orders processing (credit, computation of final price, payment, inspection, loading plan, and sailing) to secure delivery, improve customer satisfaction and comply with audit and EHS guidelines. In the case of supply interruption, communicate proactively to customers as well as internal stakeholders; then solve the operational issue by using minimum financial penalties as main criteria and escalate to L5 when exceeding amount determined.

Take ownership of all documentation arrangements according to legal, business, and finance procedures to ensure negotiations are done on a timely basis (both for collection and shipping).

Monitoring and follow up the overdue payments with customers and CFS as per report given by SAPPL CFS.

Advise customers regularly on the vessel status and coordinate customers request regarding the rerouting or discharge operations at disport regarding the issuance of the back to back LOI.

Support customers, SCE team and terminal service providers in case of customs declaration required for SSHL import.

Contribute to team performance:

Be as efficient and accurate as possible in order processing, supported with business, logistics, trade (Export/Import Docs) and SAP knowledge

Participate in regular team meetings to identify gaps in the current month and take initiative and report once gaps are closed. If not, escalate to L5.

Support other team members on pricing, documentation, vessel nomination, as and when required


Take ownership in coordination of demurrage claims with the customers and coordinate with Marine Team to solve all claims. Escalate to Sales / SCE if necessary. Follow up the pending demurrage claims regularly and support the supervisors to prepare the demurrage reports to the management.

Quality Notifications:

Take ownership of complaints process and follow up with stakeholders (customers, plants, marine /SCE team); including off-spec cargoes. For RO, ownership is at Marine Team. Issuing system QN and monitoring the progress till it is closed. Feedback to customer for the investigation result. Follow up with the customers and internal departments. with respect to the counter measures or compensations


Prepare and submit day-to-day operations , customer order status and performance reports as is requested by manager

Issuing special reports according to needs to from CS manager/supervisor

Supporting Tasks:

Contribute to projects related to OTC.

Signal to L5 if proposed business contracts are not compliant with relevant/known financial, legal, and/or logistical requirements.

Requirements Bachelors Degree in business/marketing, general management, supply chain/logistics or sales background.

Previous experience in SAP R3 and Microsoft Office.

Min. 2yrs experience in the sales and/or logistics

Country China

City Shanghai

General Please visit us at to learn more about SABIC.

We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements.

Together, we are even better!

At SABIC, we get how business works and what brings sustained growth and market leadership. Our ultimate goal is to power our customers competitive advantage for the long term.

It is from a deep understanding of our customers commercial ambitions that we challenge the status quo working relentlessly to deliver on that challenge.

We seek the best and the brightest employees throughout the world to become part of our vision.

You are ambitious and talented. You are looking for a career that will equip you to make the best of your strengths, both personally and professionally. That is why we are pleased you are visiting our careers website.

Saudi Basic Industries Corporation SABIC is a highly successful, rapidly expanding global manufacturer of chemicals, fertilizers, metals and plastics. We are as ambitious as you are and we have the track record to match.

SABIC prides itself on its world class expertise and technology, its ability to create specific solutions to meet individual customers circumstances and needs, its global reach and product depth, and commitment to a sustainable future.

We intend to be the preferred world leader in chemicals. To achieve our vision, we need to attract, develop and retain dedicated people of your caliber.

That is why this is the perfect time to build our futures together. Our comprehensive training and development programs are among the best in the petrochemical industry. Our pay and reward packages are always competitive and we offer you career opportunities in a diversity of disciplines and locations worldwide.

Choosing an employer is among the most important choices you will ever make.

Disclaimer: SABIC is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of SABIC about this opening. All resumes submitted by search firms/employment agencies to any employee at SABIC via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of SABIC; no fee will be paid in the event a candidate is hired by SABIC as a result of the unsolicited referral or through other means.