Schneider Electric L3 Technical Support-PLC in Shanghai, China

Responsibilities::

  1. Supply quick answers to TSC2 (Technical support Center L2) based on expertise knowledge of PLC products.

  2. Analyze the problem described in case details, communicate with TSC2 or customer when the description is not clear.

  3. Reproduce the customer issues, identify the root cause and find the solution or workaround of the problems in the laboratory.

  4. Report the bugs (PCR) found in the cases to a specific database.

  5. Work with design team for technical analysis if needed.

  6. Travel to customer site to investigate the problems and write the visit report for further study.

  7. Publish technical information: Resolutions, FAQs, etc.

  8. Keep a high level of product expertise by auto-training and attending internal seminar.

  9. Participate to “new product” projects: attend field tests, reading of pre-versions of product documentation.

Primary Location: CN-Shanghai-Shanghai

Schedule: Full-time

Unposting Date: Aug 16, 2017, 11:59:00 PM

Req ID: 003NOY