Citi AML Quality Assurance Team Lead in Shanghai, China

  • Primary Location: China,Shanghai,Shanghai

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17067870


  • Acts as a liaison between Operations, Training, and AML for coordinating goals and objectives to enhance continuous process and quality improvement

  • Ambassador for best practices and facilitator of knowledge of money laundering processes

  • Decision point for review of complex cases to validate that transaction monitoring alerts have been processed in line with quality standards

  • Escalation point in the observations process

  • Ensures that the Quality Assurance process is executed in adherence with global standard policies and procedures using global standard tools

  • Responsible for conducting root-cause analysis on the results of quality reviews in order to recommend remedial training or other appropriate follow-up action to team leads and/or unit manager

  • Responsible for tracking the results of quality assurance reviews and remedial actions in the QA database

  • Responsible for assisting to develop and report Quality Assurance review results via metrics, and distribute to senior management, team leads, analysts, and other designated personnel

  • Proactively identifies and escalates areas of potential risk and/or quality improvement areas, as well as technology enhancements

  • Keeping regular interactions with regional QA Team in order to exchange the standards on QA Program and keep consistency in QA execution.

  • Collaborates with QA regional Team on development and implementations of special projects

  • Provides expertise to internal work groups, teams, and committees focused on enhancing current procedures and creating efficiencies

  • Adheres to global standard policies and procedures

  • Operates within agreed business SLAs and confidentiality standards

  • Supports the successful accomplishment of internal MCA as they apply to the department

  • Reviews system access request to ensure that the correct access rights are granted at the appropriate levels

  • Line management responsibilities for QA SMEs, including performance management, coaching, hiring and training

  • Responsible for QA Team performance monitoring (productivity, workload and accuracy)

  • Responsible to monitor the operational capacity of the team


Skills and Competencies:

A person in this role has a passion for uncovering the truth and exposing potential criminal activities. He/she has a genuine interest in the news and current affairs with the ability of cross referencing them during investigations. He/she is methodical, analytical, open minded and have the desire to thoroughly and accurately research, extract, compile and connect information from various sources. Additional requirements:

  • Good knowledge of English and high standard of written and oral communication skills

  • Strong analytical skills and attention to detail

  • Detailed oriented, self-motivated, and able to handle multiple projects / tasks

  • Demonstrated initiative and creativity in problem solving

  • Organized, disciplined and highly responsible

  • Presentation skills and ability to build strong arguments to justify his/her decision

  • Demonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)

  • Good understanding of Windows applications (Word, Excel, etc.) and Internet & commercial database searches


  • Minimum 3-4 years’ experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience required

  • Minimum 2-3 years’ of quality assurance experience or equivalent knowledge required

  • Subject Matter Expert for multiple products in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity

  • Managerial or manager backup experience preferred