Oracle Systems Analyst 3-Support in Nanjing, China
Systems Analyst 3-Support
Contribute to the profitability of Oracle Support
Services by providing technical support on Oracle Fusion Middleware Product,
business solution implementation and risk management, either on-site or through
remote access, to assure the highest level of customer satisfaction.
- To provide advanced technical and functional
consultancy services (onsite or remote) to customers
- To work with Global Support Team and Customer Management Team to manage
problem in crisis situation.
To establish and maintain good relationship with customers
To assist Services Sales Team to develop technical solution for large scale
- To pitch Oracle Services values and generate business lead to Services Sales
- To provide 24x7 pager standby services to named customers on a roaster basis
- BS/MS Computer Science,
Engineering, or equivalent
- 5 years of relevant experience or equivalent combination of education
3. Strong technical background on Java, J2EE, C. Unix is plus
4. Strong Middleware products (Weblogic Server, Tuxedo, SOA) Administration,Tuning and Trouble-shooting experience.
Application Developing experience is a plus
Mastering Coherence,SOA,BPEL,OBIEE,IDM is a plus
Strong communication skills on customer service
PM experience is a plus
Fluent English in reading and writing
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer
s IT staff on a regular basis. Either at the client
s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor
s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle
s core products, applications, and tools is important.
Job Type: Regular Employee Hire