Eaton Corporation HR Analyst in Jiangsu Sheng, China
The primary focus of this position is to support the maintenance of the human resource management system (HRMS) in addition to other systems supported by the HR Technology team. This position serves as a first point of contact for a geographically disbursed global employee workforce and assists HR users with escalation support. The HRMS analyst also supports the HR Technology technical team with HRMS testing for upgrades, patches and other technical projects as assigned.
Customer Support and Subject Matter Expertise in HR Systems (75% of time):
Provides escalated user support to end users.
Processes Tier 3 Data Corrections and mass data uploads.
Reviews and monitors interface error reports.
Manages a large volume of requests from global users received via the case management system.
Responds to "how to" questions, special requests, issue research/resolution and required activities related to processes such as Oracle HRMS, Payroll, Eaton University, Taleo, E-star and APEX.
Coordinates with COEs and third parties on case resolution.
Provides front-line technical support for all supported systems (10% of time):
Identifies recurring issues from cases, collects data and documents support from end users, performs and documents tests in production and QA systems to assist in root cause and impact analysis.
Opens IT Support Tickets and works with technical support team in issue resolution.
Participates in UAT testing for break fix issues and documents results.
Provides Project Support for HRT Roadmap (5% of time):
Completes UAT scripts and documents results in support of system upgrades or patches.
Identifies Process Improvement (5% of time):
Recommend process/customer service improvements to leadership
Training (5% of time): Train end users on new processes/functionality. Train new system users.
Bachelor Degree. preferred in Human Resources, Computer Science or related field or equivalent work experience.
One year of HRIS, IT or HR generalist or specialist experience.
Language proficiency in both English and Chinese where required to support customer population
Demonstrated Proficiency in Microsoft Word, PowerPoint, and Excel.
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Job: Human Resources
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No