Philips Field Service Engineer, US in Hangzhou, China
Bachelor degree or above, preferably majored in medical related field or marketing
Solid technical knowledge and skills, and strong in business experience
Good at English speaking and writing, and Good communication skill on both internally and externally
In this role, you have the opportunity to
Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. Achieve the business KPI including revenue、OIT、AR etc.
You are responsible for
Own customer satisfaction & service quality KPIs for assigned account
Provide service support to team members as required
Develop and maintain good relationships with customers
Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO
Prepare and provide kinds of Service Report on an accurate and timely basis
Attend training and develop relevant knowledge and skills.
Develop business in assigned account (UM FSE)
Other tasks assigned by team & company
To succeed in this role, you should have the following skills and experience
Strong technical knowledge on Healthcare products
Strong communication skill and Open mind to share with others
Clear and logic thinking
Ability to handle multi tasks
Good execution skill
Excellent English skill in reading, writing and speaking
Willing to take responsibility
Self motivation and self management
In return, we offer you
A dynamic working environment in an innovative business which offers you excellent opportunities to further develop and to fully exploit your talents. This job comes with a competitive salary and excellent benefits. This role will ideally be based in Shanghai
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .