Dell Associate Systems Engineer in Guangzhou, China

Associate Systems Engineer

Job ID R09740

Date posted 10/12/2017

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

About Dell :

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Associate Systems Engineer

As an Associate Systems Engineer, you will analyze and design technology solutions, and provide technical expertise in support of Presales activities. You may also assist in the development of responses to customer requests and proposals, as required in the Enterprise, Commercial, Partner or Specialty markets.

Principal Duties and Responsibilities:

  • This position defines the overall storage solution for the customer and makes presentations on all aspects of company products and services.

  • Assists the sales staff in assessing potential application of company products and services to meet customer needs.

  • Prepares detailed product specifications for the purpose of selling high end product and solutions.

  • Conducts customer needs analysis.

  • Provides project scoping.

  • Coordinates internal specialists and inter-department activities.

  • Assists sellers in creating demand for product.

  • Requires a high degree of technical competency to respond to customer needs and to discuss product capabilities and applications with technical users/buyers.

  • Customarily and regularly engaged at client facilities and delivers high impact presentations leveraging strong technical skills.

  • Gains access and manages relationships with customer technical staff and Help Desk functions

  • Assesses and verifies approach/method to selling enterprise/client products and services

  • Verifies operability of product and service configuration within the customer’s environment

  • Articulates characteristics of the customer’s current environment

  • Understands, analyzes and applies industry and market knowledge

  • Understands and articulates third-party and/or Channel’s role to create and position total solution

  • Seeks counsel from other sales engineers, leaders, or cross-functional technical groups to ensure consistent approach/application

  • Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding

About You

  • You have a Bachelor’s Degree in a technical discipline with 2-3 years of Presales experience or 3-4 years Professional IT experience

  • You have general knowledge of IT Infrastructure and Operations and may even have some knowledge of EMC storage technology & products.

  • The ideal candidate will have great potential and desire to learn, coupled with experience in infrastructure, applications, software, and/or services. Working knowledge of cloud models including virtualization, converged infrastructure, and public offerings is a plus.

  • Strong negotiation skills to achieve desired results/meet customer needs

  • Able to explain where enterprise/client products and services fit into customer’s IT structure

  • Has strong knowledge of our business model and can articulate the impact and advantages to the customer

  • Has fact-based industry knowledge

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