Citi Transaction Services Representative in Dalianwan, China
Primary Location: China,Liaoning,Dalian
Education: Associate's Degree/College Diploma
Job Function: Operations
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17063018
To provide the back end operation support to customers for Banking account opening & Maintenance process
To provide the back end operation support to customers for Card Maintenance process
To provide the back end operation support to customers for Banking transaction, Credit Card transaction, and Loan process.
To Provide the back end operation support to customers (include Bank, Credit Card) on acquisition and reward Gift redemption delivery arrangement.
To perform phone confirmation with customers to confirm the remittance details with them, and help customers to do the remittance, include telegraph transfer, Fax.
To Provide service follow calls to customers (include Bank, Credit Card) for returned statement or plastic card.
To provide the back end operation support to customers for card transaction Dispute.
- Vocational middle school/college graduates or above
- Fresh Graduate, banking/credit card knowledge is an advantage.
Good computer knowledge (MS Office, Windows, Outlook)
Good typing skills.
Able to read and communicate in English and Mandarin, Cantonese is an advantage.
Good team player, hardworking and self-motivated.
Well-organized and attentive to details.
Able to work under pressure.
- Willing to overtime/shift duty including holidays