Citi Transaction Services Representative in Dalianwan, China

  • Primary Location: China,Liaoning,Dalian

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17063018

Description

  • To provide the back end operation support to customers for Banking account opening & Maintenance process

  • To provide the back end operation support to customers for Card Maintenance process

  • To provide the back end operation support to customers for Banking transaction, Credit Card transaction, and Loan process.

  • To Provide the back end operation support to customers (include Bank, Credit Card) on acquisition and reward Gift redemption delivery arrangement.

  • To perform phone confirmation with customers to confirm the remittance details with them, and help customers to do the remittance, include telegraph transfer, Fax.

  • To Provide service follow calls to customers (include Bank, Credit Card) for returned statement or plastic card.

  • To provide the back end operation support to customers for card transaction Dispute.

Qualifications

Knowledge/Experience/Technical skills:

Education:

  • Vocational middle school/college graduates or above

Working Experience:

  • Fresh Graduate, banking/credit card knowledge is an advantage.

Technical knowledge:

  • Good computer knowledge (MS Office, Windows, Outlook)

  • Good typing skills.

  • Able to read and communicate in English and Mandarin, Cantonese is an advantage.

Behavior competency:

  • Good team player, hardworking and self-motivated.

  • Well-organized and attentive to details.

  • Able to work under pressure.

Other requirements:

  • Willing to overtime/shift duty including holidays