Marriott F&B Service - Lounge Supervisor in China, China
Marriott Hotels, Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi ZangMiddleRoad, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.
SPECIFIC DUTIES :
Open and close shift in accordance with the manager checklist.
Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
Train, maintain and enforce all Marriott servicestandards in the outlet.
Enforce the Marriott standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Marriott Bar Guide.
Properly execute revenue and check control procedures on shift.
Handle daily associate relations (i.e. scheduling, time adjustments).
Maintain a safe & sanitary work environment for all associate & guests.
Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
Conduct taste panels and menu classes on a daily basis for restaurant.
Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
Ensure that only a quality product is served.
Insure all side work is done on a daily basis.
Maintain proper associate uniform standards.
Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
Understand & teach empowerment principles to ensure guest satisfaction.
Exercise station rotation to ensure stations are distributed fairly.
Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
Above all, to lead by example through a hands on approach to motivate our associates to excel.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Food and Beverage & Culinary
Organization: Marriott Hotels Resorts /JW Marriott
Requisition ID: 170013A7