Dell Analyst, Sales Operations in Chengdu, China
Provides pre-sales and/or post-sales operational support.
Manages order fulfillment.
Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
Liaises between the customer/partner and sales organization.
Focuses on delivering a positive customer or partner experience.
Facilitates product and sales information flow.
Drives sales operations process improvements.
Serves as interface for order status and handles order escalation and SKU management.
May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.
May be responsible for influencing sales behavior and capabilities.
Knowledge of a wide range of policies and procedures for the work area.
Integrates knowledge and experience as a skilled specialist.
Possesses broad knowledge of related processes, disciplines and/or technologies and their interdependencies.
Possesses deep technical knowledge in area of specialization.
Applies advanced principles, theories, concepts, and technology as well as knowledge of related disciplines to solve problems and deliver solutions
Job: *Sales Operations
Organization: *Client Solutions
Title: Analyst, Sales Operations
Requisition ID: 17000KHA