Dimension Data Technical solution specialist in Beijing, China
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The PS Technical Solutions Specialist is an entry level position in the PS Technical Solutions Specialists job family.
The primary responsibility of the PS Technical Solutions Specialist is to provide design, configuration and escalated problem management in client environments of medium complexity. The PS Technical Solutions Specialist establishes a track record of exceptional performance with regards to a combination of technical, service and/or business ability. These employees work towards expert level certification, whilst at the same time developing business knowledge.
What you'll be doing
Create and deliver technical solutions
This position requires an employee to translate medium complexity business requirements into functional requirements and through technical expertise translate the requirements into technical solutions. This employee will engage early in the client planning and solution definition phase of projects and define the standards of work (SoW) with the related roles and responsibilities of the team to be utilised. In addition, the technically focused PS Technical Solutions Specialist demonstrates strong business ability, whilst maintaining a mix of both business and expert technical discipline. The PS Technical Solutions Specialist acts as trusted advisor to the client through demonstrating an understanding of the client’s requirements and expertise in the relevant technologies.
The individual contributes expertise towards a proposed technical solution and will work with internal colleagues to define the roadmap and milestones. They demonstrate the ability to assist in providing an overall high-level design of technical or service solutions for complex business situations. They play an active role in enhancing current solution concepts or creating new ones. They are key project team members charged with the analysis of user and technical requirements, specifications development, solution design and development, and in some environments may consult on testing and deployment processes. He/she demonstrates project management ability and can apply and maintain these abilities to work on particular technical projects that assist the client in fulfilling their information technology needs. They are required to work on multiple projects at the same time.
Provide problem management
The PS Technical Solutions Specialist is expected to provide problem management assistance at escalated levels. They act as user support and assist with trouble shooting.
Mentorship of engineers and consultants is provided to encourage their professional growth. This may include developing technical training materials and conducting training programs and educating engineers on basic technical details. The individual proactively provides experience in practically improving Dimension Data systems, services and operational processes. The individual's performance is consistent and mature, providing high quality and service. The individual demonstrates confidence whilst supporting an increase in successful deals and solutions.
The PS Technical Solutions Specialist engages clients and identifies opportunities at a high level. The provide assistance to Pre-Sales and are involved in pre-sales processes within medium complexity customer environments. They display strong client service orientation and strive for client engagement. PS Technical Solutions Specialists assist the Account Management Team with the evaluation and activation of new accounts. They also contribute expertise around the design and configuration requirements in relation to complex RFP / RFI and proposals.
At this level the PS Technical Solutions Specialist displays persuasive and confident presentation, writing and report/proposal ability. The PS Technical Solutions Specialist displays good interpersonal skills and is able to work well in a team. They have strong technical, quantitative and analytical skills. They are able to motivate a team of Technical Solution Specialists to ensure optimal performance.
The individual will be expected to leverage a strong level of business understanding. They are expected to be technology leads for specific technologies and to use their deep knowledge of these technologies to propose enhancements and improvements.
The PS Technical Solutions Specialist requires a high level of technical ability and education (certificate, diploma or degree level) with respect to market, verticals, horizontals, business administration and business change.
What would make you a good fit for this role?
Great call center experience
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With offices in nearly 60 countries across five continents, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey.
Whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, we help our clients achieve their ambitions.
And with us, you can achieve yours.
If you believe you can do anything, we’re here to help you do it.