Hilton Duty Manager 值班经理 - Waldorf Astoria Beijing in Beijing, China

A Duty Manager with Waldorf Astoria Hotels & Resorts keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others.

What will it be like to work for this Hilton Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As a Duty Manager, you are the first point of contact for dealing with any General management related inquiries that arise within the hotel. The position predominately involves face-to-face contact with Guests and represents Senior-level hotel management in their absence. It is also the Management contact point for any hotel operational issues that arise that cannot be resolved by the department. Specifically, the Duty Manager will perform the following tasks at the highest level of service

  • Be visible in the hotel lobby and other public areas, particularly during busy times
  • Engage Guests in conversation and provide general assistance, as requested
  • Ensure that all Guest complaints are handled promptly and completely
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to extended-stay Guests
  • Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
  • Offer current knowledge on all hotel products, services, policies, and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle any management issues or emergencies that arise, record them as required, and remediate as required

What are we looking for?

A Duty Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector Current knowledge (proof of valid qualifications required) of health, safety, and security procedures
  • Calm, efficient, and the ability to work well under pressure
  • Excellent inter-personal and communication skills
  • Proficiency with Microsoft Word, Excel, and Outlook computer programs
  • A passion for delivering exceptional levels of Guest service
  • Meticulous grooming and presentation

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world

More hotels in construction

Offering world-class spas

Gorgeous golfing destinations

Job: Guest Services/Operations

Title: Duty Manager 值班经理 - Waldorf Astoria Beijing

Location: null

Requisition ID: OPE02KX4

EOE/AA/Disabled/Veterans