Thomson Reuters Data Specialist in Beijing, China

The primary responsibility of the Data Specialist is to define the retention strategy for datafeed products, carry out and coordinate supporting activities for datafeed customers, and oversee customer experience. Detailed responsibilities include: - Collect product usage and performance data as well as customer feedback, analyze risk and issues - Manage customer communication for content enhancement or changes, provide necessary content related training to customers - Manage customer issues timely to ensure service quality and customer satisfaction - Work with internal teams to address customer feedback/request on content - Provide support to datafeed related global/regional initiatives, e.g. over-usage, compliance, etc. - Identify additional business opportunities, support pre-sales and solution implementation whenever possible

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

Qualifications: - Good knowledge in financial assets like FX, MM - Knowledge on products such as DSS, TRKD-WM, RDRT, TRTH - Knowledge of various TREP platforms such as RT, VA, TRIS as well as Elektron - Working experience in financial industry - Good communicating and presentation skills - Ability to work under pressure and deliver excellent results - Language requirement: English, Mandarin

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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Job: *Professional & Consulting Services Family Group

Organization: *GGO China F&R

Title: Data Specialist

Location: China-Beijing-Beijing-CHN-Beijing-ChemsunnyWorldTrad

Requisition ID: JREQ086338

Other Locations: China-Shanghai-Shanghai-CHN-Shanghai-Azia Centre 30/F