Comrise Inc. RPO September 2017 in 成都, China

PRECSE GFFEUR Team is a “Care Business Partner team“, dealing with global key client freight forwarders.

The primary role of the Team Leader within the Customer CARE organisation is to manage and improve the processes executed by the team. This includes being fully responsible (and accountable) for the performance of the team including the customer experience be delivered, as well as the coaching and personal development of the individual staff members within the team.

Manager band

Team performance:  Continuously monitor the processes to meet the intended customer experience  Continuously monitor team performance against established KPIs and other targets  Drive continuous improvement of the process performance and team efficiency by use of visual management systems (within the framework set by CENCS)  Be the first point of escalation for any problems or issues encountered by any member of the team  Promptly elevate problems / issues preventing the team from reaching agreed KPIs / targets Coaching and development:  Support and coach team members on a day to day basis  Conduct periodic performance review sessions with team members. This include mid-year and full year appraisals.  Safeguard and promote of EES initiatives on a team level  Ensure the role competencies and requirements within the team are maintained from both the perspectives of operational execution, back-up and contingency plans. Commercial intelligence  Drive all aspects of Commercial intelligence within the team Best practise sharing:  Actively form part of the customer service management team, sharing views, ideas and experiences on how to further improve both team and departmental

Team performance:  Continuously monitor the processes to meet the intended customer experience  Continuously monitor team performance against established KPIs and other targets  Drive continuous improvement of the process performance and team efficiency by use of visual management systems (within the framework set by CENCS)  Be the first point of escalation for any problems or issues encountered by any member of the team  Promptly elevate problems / issues preventing the team from reaching agreed KPIs / targets Coaching and development:  Support and coach team members on a day to day basis  Conduct periodic performance review sessions with team members. This include mid-year and full year appraisals.  Safeguard and promote of EES initiatives on a team level  Ensure the role competencies and requirements within the team are maintained from both the perspectives of operational execution, back-up and contingency plans. Commercial intelligence  Drive all aspects of Commercial intelligence within the team Best practise sharing:  Actively form part of the customer service management team, sharing views, ideas and experiences on how to further improve both team and departmental

ID: 2017-27945

职位所在城市: 上海

Internal Category (CN): Human resource

Industry (CN): IT

External Company Name: Comrise Technology

External Company URL: www.comrise.com